ON REFUND AND RETURNS
(a.) Vault & co offers you a simple return policy, wherein you can raise a return/exchange request of a product. Such products can only be returned in their original packaging, in an unused and sealed condition. When you submit a request for exchange or return, we offer a pick-up service and your requests shall be processed once we receive the items subject to discussion returned to us in its entirety. For further information, please refer to the FAQs on our Website.
(b.) 15-day Return & Exchange policy: All products are covered under our 15 day easy return policy. If you’re not happy with the size of any product purchased, or change your mind regarding the colour you picked, we’ll be happy to exchange it for you. If you don’t like our product, we’ll refund the same. If the product is tried or the tag is removed, they are not eligible for refund or exchange.
Be aware of the circumstances below to ensure your warranty is not a void: Damage caused by Fire, Bleach, colour bleeding from other garments. Our warranty does not cover tears, rips, or snags caused to the fabric by external object/s, as these are not considered defects in materials or workmanship unless you received it that way, in which case our 30-day guarantee above would apply. Warranty will only apply with a valid invoice from our Website. This product is designed to take 10x more washes than any other product, care instructions are on the inside label of every garment. Our warranty becomes null and void on the products in this Collection, if the garment is washed in, or exposed to bleach. Silk screening, or heat transferring on any garment will ruin, or shorten the life of the garment. Our warranty becomes null and void on ANY garment that is silk screened, heat transferred, embroidered, or otherwise altered after purchase. With the help of forensic tests we will be checking on usage guidelines being followed and in the event of the tests being failed the claim would be rejected. Our warranty also becomes null and void on ANY garment exposed to chlorine, heat, gas, or any liquid above 50º C.
Due to the inevitable likelihood of imitation and counterfeit products on the worldwide market, we do not warrant any products that you buy from an unauthorized dealer/marketplace*
Eligibility:
For replacement: Wear & Tear in the products in this Collection after regular usage. Noticeable fading despite following wash care instructions. Please note: This warranty is only valid for only one replacement.
CONTACT INFORMATION
If any user(s) has/have any comment(s,) question(s) or suggestion(s) regarding any of our products, please contact our customer service at support@vaultandco.in.